Syllabus
Selection
Motivation |
Connect Centre takes pride ourselves in our ability to provide our
very owns customized call centre training programs that are
interactive, useful and makes learning a fun and lively experience.
List of our inhouse customized training:
- Quality Induction Program
- The Fundamental Tools and Principles Of Customer Service
- Problem Solving - The Quickest Way To Gain Leadership
- Coaching For Performance
- Stress Management
- Time Management
Most of our agents at TMP have completed LCCI Certification in
Customer Service (Level 1) as well as LCCI Telemarketing Certification.
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